Hotel in Andalo, Trentino Easy and Secure Booking | Hotel Serena

For Reservations

  1. The reservation is confirmed only after the payment of a deposit proportionate to the period of staying.
  2. In case of cancellation:
    1. Up to 28 days before arrival, full refund of the deposit;         
    2. Up to 21 days before arrival, refund of 50% of the deposit;
    3. Up to 20 days before arrival no refund of the deposit;
    4. From the 10th day before arrival in case of cancellation is applied a penalty equal to 50% of the pension;
    5. In any case it will be deducted € 50.00 for handling the matter of reservations.
  3. The deposit will not be returned under any circumstances if the booking was made with a promotion or package;
  4. The payment of accommodation and extras occurs at the end of  the staying and can be made by cash, check or by credit card / debit card. Credit cards accepted: Visa, Mastercard, American Express, Master.
  5. In case of early departure, the management reserves the right to charge one or more days depending on the remaining period of staying.
  6. Conventions and discounts with local organizations, associations, companies or similar shall be communicated at the time of reservation and do not apply in the case of promotions
  7. The room is available after 13.00, the day of arrival and must be left by 10:00 am the day of departure.
  8. Full board includes the service of accommodation, breakfast, lunch and dinner, drinks and additional services excluded. Half board includes the service of accommodation, breakfast and dinner, drinks and additional services excluded. The B & B includes the service of accommodation and breakfast, drinks and additional services excluded.
  9. Lunch or dinner booked but not used will still be counted.
  10. All services not covered under "included in the price" are considered extras.
  11. For what not specified above we refer to "Usi Alberghieri" issued by the Chamber of Commerce of Trento and in the attachments.

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