Conditions Summer 2020

Information on your stay

In light of the current delicate global situation, we are happy to offer flexible booking condition to all our beloved guests. In case of further travel limitation specified by administrative order the deposit can be used for a future stay in our house.

  1. To reserve a room please click on the button “send booking request” and fill the format with all the information required. Requests following the booking are considered valid if received by mail or chat and accepted with feedback from us.
     
  2. The reservation is considered confirmed definitively only upon payment of a deposit in proportion to the stay (equal to 20% of the total total).
     
  3. According to the regulations in force, a delayed arrival, the cancellation or the interruption of the stay, will result in some penalties to you. To avoid this unpleasant inconvenience, we suggest that you take out insurance in the event of trip cancellation. You can contact your trusted company or other specialized travel companies, we recommend the following: www.assiglobal.org/storno
     
  4. In the event of cancellation of the reservation up to 14 days from the arrival we will fully refund the deposit; from 14 days up to 10 days from the arrival no refund; from 10 days to no show the penalty will be 80% of the total amount. In any case, €50.00 will be retained for booking administration costs.
     
  5. The deposit is not refundable under any circumstances if the booking was made with a promotion, a package or a special discount.
     
  6. The payment of the stay and the extras takes place at the end of the stay and can be made by cash, checks or by credit card / debit card. Credit cards accepted: Visa, Mastercard, American Express, Maestro.
     
  7. In case of early departure or late arrival, the management reserves the right to charge 1 or more days depending on the stay not used.
     
  8. Agreements and discounts with institutions, associations, companies or similar must be communicated at the time of booking and do not apply with promotions, stays of less than 5 nights and in high season.
     
  9. Your room is available after 2:30 pm on the day of arrival and check-out time is 10.00 am on the day of departure.
     
  10. When booking, we cannot confirm the room number, floor, exact square footage or location.
     
  11. Half board includes accommodation, breakfast and dinner. Drinks and additional services are not included. It is possible to have lunch at the hotel restaurant and, in this case, the meal is charged.
     
  12. On Sundays, there is no restaurant service for lunch.
     
  13. Lunch or dinner booked but not used is still charged.
     
  14. All services not listed under "included in the price" are to be considered as extras.
     
  15. For anything not specified above, please refer to "Hotel Practices" issued by the Trento Chamber of Commerce.
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We are in Andalo, pearl of the Paganella Plateau.
HOTEL SERENA
Via Crosare 15
38010 Andalo (TN)
Tel. +39 0461 585727
Fax +39 0461 585702
info@hotelserena.it
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